Sales
Trials, quotes, and demos
- Custom plans for FBOs & corporate flight departments
- Admin rollout and onboarding guidance
SLA: 1 business day
Contact Aeroframe
Reach the right team—sales, support, partnerships, security, press, and more. We aim to respond fast and keep ops moving.
Response: under 1 business day
Priority for active incidents
U.S. Eastern hours
Departments
Support
Product help & troubleshooting
- Uplift, Move, Deice, Windsock
- Account & device assistance
SLA: same day
Partnerships
Integrations & channel
- ForeFlight & ops platform integrations
- Resellers, training, and affiliates
SLA: 2 business days
Security
Vuln reports & disclosures
- Coordinated disclosure welcome
- PGP available; see Security page
SLA: 24–48 hours Priority for critical
Press
Media & interviews
- Logos, screenshots, founder bios
- Embargoed briefings on request
SLA: 1–2 business days
Careers
Open roles & general apps
- iOS, full-stack, and product design
- Remote-friendly, aviation-first culture
SLA: 1 week
Billing
Invoices & subscriptions
- Receipts, tax docs, plan changes
- Stripe-based subscriptions
SLA: 2 business days
Send us a message
Submitting sensitive security issues? Please use Security for our PGP key and process.
Office & hours
Hours
- Mon–Fri: 9am–6pm ET
- Support monitors critical incidents after hours
Mailing address
Aeroframe
Grand Rapids, Michigan, USA