Aeroframe Aviation LLC (“Aeroframe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information and operational data entrusted to us.

This Privacy Policy explains how we collect, use, process, disclose, and safeguard information when you access or use:

• Uplift

• Move

• Deice

• Windsock

• ToolCrib

• Homebase

• LineOps Web Dashboard

• Related websites, APIs, and services

(collectively, the “Services”).

1. Scope of This Policy

This Policy applies to:

• Individual users

• Authorized staff of subscribing organizations

• Enterprise customers

• Website visitors

This Policy does not apply to third-party services integrated into our platform.

2. Information We Collect

2.1 Account Information

When you register or subscribe, we may collect:

• Full name

• Email address

• Organization name

• Account type

• Billing information (processed via third-party providers)

• Login activity logs

• Role within organization

2.2 Operational & Aviation Data

Depending on your use of the Services, we may collect:

• Fuel onboard values

• Block fuel inputs

• Uplift calculations

• Aircraft tail numbers

• Aircraft type information

• Movement timestamps

• De-icing logs

• Wind/weather queries

• Tool inventory entries

• ADS-B tracking data

• Device identifiers

• IP addresses (IPv4 and IPv6)

• Session timestamps

This data is entered by users or collected through integrated APIs.

2.3 Device & Technical Data

We may automatically collect:

• Device type

• Operating system

• App version

• Browser type

• Log data

• Crash reports

• Usage statistics

2.4 Cookies & Tracking

Our website may use:

• Session cookies

• Authentication cookies

• Security cookies

• Analytics tools

We do not use tracking cookies for advertising profiling.

3. How We Use Information

We use collected information to:

• Provide and maintain the Services

• Authenticate users

• Process subscriptions

• Improve reliability and safety

• Monitor system integrity

• Generate analytics and reports

• Prevent fraud or misuse

• Comply with legal obligations

We do not sell personal data.

4. Data Ownership

Subscribers retain ownership of operational data they enter.

Aeroframe acts as:

• A service provider

• A data processor (for enterprise accounts)

• A data controller for account-level data

We may use anonymized, aggregated data to improve the platform.

5. Government Requests & Legal Disclosure

Aeroframe does not voluntarily share user data with governments.

We will only disclose data if:

• Required by valid court order or subpoena;

• Legally mandated;

• Required as part of a formal aviation accident or loss-of-life investigation conducted by authorized authorities.

We will:

• Limit disclosure to the minimum legally required data;

• Challenge overbroad requests where permitted;

• Notify affected users unless legally prohibited.

We do not provide backdoor or ongoing access to any government entity.

6. Sanctions & Restricted Jurisdictions

We may block access from jurisdictions subject to sanctions or export restrictions.

We do not knowingly provide Services to:

• Sanctioned individuals

• Designated terrorist organizations

• Entities on restricted party lists

7. Data Sharing

We may share data with:

• Payment processors (e.g., Stripe)

• Cloud hosting providers

• Infrastructure providers

• Legal or compliance advisors

All service providers are contractually bound to safeguard data.

We do not sell personal information.

8. International Transfers

Data may be processed in the United States.

If you access the Services from outside the U.S., you consent to transfer of information to U.S. systems.

Where applicable, we implement safeguards consistent with international data protection standards.

9. Data Retention

We retain data:

• As long as accounts remain active

• As required for operational logs

• As required for compliance or legal obligations

Upon termination:

• Data may be deleted per internal retention schedules

• Backup archives may persist temporarily

• Anonymized data may be retained

10. Data Security

We implement administrative, technical, and physical safeguards including:

• Encryption in transit (HTTPS/TLS)

• Access controls

• Role-based permissions

• Secure authentication

• Logging and monitoring

• Infrastructure-level security

However, no system can guarantee absolute security.

11. User Responsibilities

Organizations are responsible for:

• Controlling staff access

• Protecting credentials

• Implementing internal SOPs

• Ensuring lawful data entry

Users must not enter unlawful, sensitive, or restricted data not required for operations.

12. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Request correction

• Request deletion

• Object to processing

• Request data portability

Requests may be submitted to support@aerofra.me.

We may verify identity before responding.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have rights to:

• Know what personal information we collect

• Request deletion

• Request correction

• Opt-out of certain data sharing

We do not sell personal information.

14. Children’s Privacy

The Services are not directed to children under 16.

We do not knowingly collect personal information from minors.

15. Third-Party Integrations

When using integrations such as:

• OpenSky

• FlightRadar24

• PlaneSpotters

• Apple Weather

their privacy policies govern their data collection practices.

16. Changes to This Policy

We may update this Privacy Policy.

Updates will include a revised “Last Updated” date.

Continued use constitutes acceptance.

17. Contact Information

Aeroframe Aviation LLC

Grand Rapids, Michigan

Email: support@aerofra.me

Website: https://aerofra.me